Frequently Asked Questions
We do offer free delivery on inflatables for up to a 20 mile radius from our warehouse in Pilot Point. The minimum order for this area is also $175. But as we travel outside of this area, delivery fee's are charged and increase with the distance traveled. Minimum order amounts also increase with the distance traveled. If you would like to know if your area is charged a delivery fee, or has a higher minimum order amount please call or email us. (888) 584-6424
Yes, we are fully insured and each inflatable is inspected and certified by the state each year. Insurance certificate and state inspection certificates will be provided upon request.
We have a graduated scale for most item rentals. You can choose from 6 to 8 hours, overnight, or even full weekend rentals. The latest time you can schedule our products is 8 PM in the summer and 6 PM in the Fall/Winter. Any scheduled pickup after these times will need to be done by our office and has an additional fee. Another option is to select overnight rental which is a 30% up charge where we pickup the following morning.
We are often asked why we charge extra for time you are not using the equipment. Example being if you are done with the equipment at 11 PM but we still charge an overnight fee. Our charges are based on how long you physically have possession of our equipment and is not based on time used. We also have a latest pickup time which is either 6PM or 8PM depending on the time of year. Additional charges do apply for after hours pickup or overnight rentals.
We are often asked why we charge extra for time you are not using the equipment. Example being if you are done with the equipment at 11 PM but we still charge an overnight fee. Our charges are based on how long you physically have possession of our equipment and is not based on time used. We also have a latest pickup time which is either 6PM or 8PM depending on the time of year. Additional charges do apply for after hours pickup or overnight rentals.
This is a commitment to great customer service you'll only find at DFW Party Rental!
Plain and simple - If we do not deliver by the event start time on your contract, we will issue a refund for the time lost. And yes, you will still get full use of all the items you ordered through the event end time. This guarantee only applies to the event start time on your contract.
Plain and simple - If we do not deliver by the event start time on your contract, we will issue a refund for the time lost. And yes, you will still get full use of all the items you ordered through the event end time. This guarantee only applies to the event start time on your contract.
Yes, we offer overnight rentals when they are in a secure location for an additional charge. Discounts are sometimes available for multiple days depending on the unit. You are responsible for the equipment while in your possession.
Please make your reservation as soon as possible. Bounce house units are very popular and sometimes we are book up weeks, or months in advance. If you would like a specific item, we recommend you make the reservation as soon as you know the date of the event. The earlier you make your reservation, the better your chances are at getting your first choice.
We do require a small deposit to confirm your reservation. This is required to insure availability to others. A deposit guarantees your reservation.
If you decide to cancel your rental, or weather prohibits installation we do not issue refunds but will hold your funds (typically just the small deposit made) as a rain-check which is valid for up to 18 months. Cancellation after our truck has been loaded and departed for deliveries will incur a 25% charge of total amount invoiced. Cancellation after we arrive on site for setup will incur a 50% charge of total amount invoiced. Any remaining funds will convert to a raincheck and valid for up to 18 months. If you wish to do a partial cancellation (cancel the inflatable but keep the tables and chairs as an example) the order will still be required to meet our minimum order amount for your area before delivery can be made.
You have your choice to either reschedule the rental date, or cancel your event. We will issue a rain-check for the deposit you made which is valid for up to one full year. If the weather forecast shows inclement weather (40% or higher chance of rain) during the time of your event, we reserve the right to cancel the delivery. We typically will not cancel events until the morning of the event and only if the weather forecast extends through your entire event. If the forecast goes into your event but shows it will clear up soon after the start time, we may contact you and ask if you would like to delay the delivery or cancel the event. We do as much as we can to not cancel events ourselves but sometimes there is just no way around it. We will not chance injuries to our customers or employees, or damage to our equipment. Unfortunately, once the delivery is canceled for the day we cannot change this later in the day if the forecast has changed. When events are canceled, we unload the trucks and send the delivery crews home for the day.
If you wish to do a partial cancellation (cancel the inflatable but keep the tables and chairs as an example) the order will still need to meet our minimum order amount for your area before we can deliver the items.
If you wish to do a partial cancellation (cancel the inflatable but keep the tables and chairs as an example) the order will still need to meet our minimum order amount for your area before we can deliver the items.
For deposits, we accept Credit Cards, or you may mail us a check. The rental will not be guaranteed until the check has cleared. The balance of the rental is due two days prior from your event date. The payment will be made using the card we have on file unless instructed otherwise. No personal checks will be accepted at the time of delivery. Payment must be made in full prior to your event date.
No. Our number one priority is the safety of our customers. All our delivery personnel are completely trained on the installation of these units. The units can be extremely heavy and dangerous if set up improperly. Also, if you were to pick it up, our (or your) insurance would be null and void. Don't be fooled by companies that will charge you two fees for delivery and setup. We deliver, and setup every unit, every time. This will save you time, and the trouble involved with setup and return of the unit. With companies that allow customer pick up, they often have additional charges if it's not properly rolled up, or properly cleaned. If it's not returned on time you will pay an additional days rental. Any damage due to negligence will be a significant charge (usually between $1000-$4000). So the $20 you save usually isn't worth it in the end.
Absolutely! As long as all rules outlined on the rental contract are followed, and the unit is supervised at all times. Please review our safety rules and instructions. Our inflatables are constructed with high quality and safety in mind. All of our units have the safety entrance and are constructed from very durable commercial grade vinyl and quadruple stitching. ALL of our inflatables meet or exceed ATSM rental industry standards. We will supply recommended guidelines for safe use and recommended number of children that should be allowed to use the unit at one time.
We setup the unit and inflate the inflatable with a fully enclosed blower that must remain on the entire time the inflatable is being used. The design of the blower is such that no moving parts are exposed. The bounce house must be located within 50 feet of a standard electrical outlet or a generator may be needed. We do offer generator rental at an additional cost.
We can setup your bouncer virtually anywhere. We do have generators for rent. Generator rental is required in Parks no matter if the park has power or not.
Aside from showing the delivery person the location to setup and showing them the electrical source, no. We will provide all necessary equipment for installation. The blower needs to be within 75 feet of a designated, grounded, 3-prong, 110v, 20 amp, GFCI electrical outlet. Also, to keep the setup process quick and efficient, please clear the area of any debris, animal droppings, or hazardous materials. Also, the inflatable will need plenty of clearance from tree branches, electrical lines, or anything that may contact the top of the inflatable.
YES! Our units are sanitized before every rental. Cleanliness is part of safety. We clean our inflatables, and all our equipment (concession, tables, chairs, etc). We are committed to making sure your children are playing in a clean, healthy, and safe environment.
We expect to receive our inflatables back in a fairly clean manner. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. If we receive the inflatable back with any food, drinks, chewing gum, dirt, sand, confetti, glitter, trash, or anything outside of normal conditions you will be charged a cleaning fee. We also change a cleaning fee if you allow the inflatable to become wet when it was rented to be used dry. This applies to leaving the sprinklers on and they get the unit wet, or hooking up a water hose to a wet/dry unit. This does not apply to overnight rain. This fee also varies depending on the inflatable.
The units vary in size and should have at least 5' of additional space on all sides. This means you should have an area of about 25x25 feet for the standard bouncy house with an overhead clearance of 17 feet. Slides or combo units require additional space. Dimensions of all the units are on the items page, or can be provided to you over the phone. Please add an additional 5' on all sides and height to ensure proper fitment.
We can setup the inflatables on many surfaces. (grass, asphalt, concrete, inside, outside, etc). It is very important the location is flat, level and smooth. It is also imperative the location allows for overhead clearance from any trees, or power lines. The area must also be free of any debris, and is easily accessible. Additionally, it is very important to let us know the type of surface, so we can bring the correct anchor system to the job site.
Yes, the site should be cleared of sharp sticks, stones, animal waste, and other large debris. Also, turn off your water sprinklers.
Safety is our number one concern. The bouncer or slide must be setup at least 30 feet from a pool or water front.
Yes, we often setup in parks and other public places. Many parks do require a certificate of insurance from us, which we can provide on request. We do charge a $80 specific time delivery fee for parks due to the more specific delivery times required. We also require a generator rental to run the inflatable if the parks have electricity or not. We have had too many instances of the parks having outlets that do not work or fail during the event which is why this is now required. This is to ensure there are no issues running the equipment and disrupting your event.
We will provide you with a phone number to reach us if there is a problem. With inflatables, problems are rare. All of us want your party or event to be special. Our installation techs stand ready to help. In the event of an accident involving any of our inflatables or any other equipment please assist everyone off or out of the inflatable, turn off the blower and unplug it. This will allow the unit to deflate so that no one enters while you are tending to whatever has happened. Please notify us immediately of the incident, and write down a detailed explanation of what happened and who was involved while it is still fresh in your mind.
The blower is included with the rental of each inflatable. Generators can be rented for an additional fee but are only needed when a regular household electrical outlet is not available within 75 feet from the installation location.
Call or Write: info@dfwpartyrental.com (888) 584-6424 Ext 1