Q: Do you charge delivery fee's, and is there a minimum order amount?
A: We do offer free delivery on inflatables for up to a 20 mile radius from our warehouse in Frisco. The minimum order for this area is also only $80. But as we travel outside of this area, delivery fee's are charged and increase with the distance traveled. Minimum order amounts also increase with the distance traveled. If you would like to know if your area is charged a delivery fee, or has a higher minimum order amount please call or email us. (888) 584-6424
Q: Are you insured?
A: Yes, we are fully insured and each inflatable is inspected and certified by the state each year. Insurance certificate and state inspection certificates will be provided upon request.
Q: Why do you only rent by the day when I only need the unit for a few hours?
A: We do not allow units to be rented twice in one day. We fully clean each unit after each use which only allows one rental per day, per unit. We have also found most children who play on inflatables are not satisfied with only 3-4 hours of fun. Sometimes thing happen such as the party starting late or guests showing up late and they do not get to use the inflatable as much as they would like. Also, having an inflatable setup or taken down while your guest are there can be stressful and inconvenient.
Q: How long can I keep the inflatable?
A: The rental period for your event is up to 8 hours. We typically start deliveries in the morning and return to pick up before sunset. Delivery should be scheduled 1-2 hours prior to the events start time. We do understand this is not always convenient and will work with the time that best serves you.
Q: Can I keep the unit overnight?
A: Yes, we offer overnight rentals for an additional charge. Discounts are sometimes available for multiple days depending on the unit.
Q: How far in advance should I make my reservation?
A: Please make your reservation as soon as possible. Bounce house units are very popular and sometimes we are book up weeks, or months in advance. If you would like a specific item, we recommend you make the reservation as soon as you know the date of the event. The earlier you make your reservation, the better your chances are at getting your first choice.
Q: Do you require a deposit?
A: We do require a small deposit to confirm your reservation. This is required to insure availability to others. A deposit guarantees your reservation.
Q: What is your cancellation and refund policy?
A: If you decide to cancel your rental, or weather prohibits installation we do not issue refunds but will hold your funds as a raincheck which are valid for 1 year to be used anytime you wish.
Q: What is your cancellation policy due to weather conditions?
A: You have your choice to either reschedule the rental date, or we will cancel your event and issue a raincheck for the deposit you made which is valid for one year. If the weather forecast shows inclement weather (40% or higher chance of rain) during the time of your event, we reserve the right to cancel the delivery. We will not chance our equipment being damaged in a storm. Unfortunately, once the delivery is canceled for the day we cannot change this later in the day if the forecast has changed. When we cancel all events, we unload the trucks and send the delivery crews home for the day.
Q: What methods of payments do you accept?
A: For deposits, we accept Credit Cards, or you may mail us a check. The rental will not be guaranteed until the check has been cleared. The balance of the rental is due at delivery. We accept cash, Visa, Master Card, Amex, or cashier’s checks at the time of delivery. There is a 5% discount when remaining balance is paid for in cash. No personal checks will be accepted at the time of delivery. Payment must be made in full prior to us unloading or setting up the inflatable.
Q: Can we pick up the rental and set it up ourselves?
A: No. Our number one priority is the safety of our customers. All our delivery personnel are certified and completely trained on the installation of these units. The units can be extremely heavy and dangerous if set up improperly. Also, if you were to pick it up, our (or your) insurance would be null and void. Don’t be fooled by companies that will charge you two fees for delivery and setup. We deliver, and setup every unit, every time. This will save you time, and the trouble involved with setup and return of the unit. With companies that allow customer pick up, they often have additional charges if it’s not properly rolled up, or properly cleaned. If it’s not returned on time you will pay an additional days rental. Any damage due to negligence will be a significant charge (usually between $1000-$4000). So the $20 you save usually isn’t worth it in the end.
Q: Are bounce houses safe?
A: Absolutely! As long as all rules outlined on the rental contract are followed, and the unit is supervised at all times. Please review our safety rules and instructions. Our inflatables are constructed with high quality and safety in mind. All of our units have the safety entrance and are constructed from very durable commercial grade vinyl and quadruple stitching. ALL of our inflatables meet or exceed ATSM rental industry standards. We will supply recommended guidelines for safe use and recommended number of children that should be allowed to use the unit at one time.
Read our article on Bounce House Safety HERE.
Q: How does the inflatable stay inflated?
A: We setup the unit and inflate the inflatable with a fully enclosed blower that must remain on the entire time the inflatable is being used. The design of the blower is such that no moving parts are exposed. The bounce house must be located within 50 feet of a standard electrical outlet or a generator may be needed. We do offer generator rental at an additional cost.
Q: What if I want the inflatable setup where there is no electrical outlet, or at least no outlet within 75 feet?
A: We can setup your bouncer virtually anywhere. You will need to bring a generator to power the blower, or we can provide a generator at an additional cost.
Q: Do I need to provide anything or do anything special?
A: Aside from showing the delivery person the location to setup and showing them the electrical source, no. We will provide all necessary equipment for installation. The blower needs to be within 75 feet of a designated, grounded, 3-prong, 110v, 20 amp, GFCI electrical outlet. Also, to keep the setup process quick and efficient, please clear the area of any debris, animal droppings, or hazardous materials. Also, the inflatable will need plenty of clearance from tree branches, electrical lines, or anything that may contact the top of the inflatable.
Q: Are your rentals clean?
A: YES! Our units are sanitized before every rental. Cleanliness is part of safety. We clean our inflatables, and all our equipment (concession, tables, chairs, etc). We are committed to making sure your children are playing in a clean, healthy, and safe environment.
Q: Are there any cleaning fees?
A: We expect to receive our inflatables back in a fairly clean manner. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. If we receive the inflatable back with any food, drinks, chewing gum, dirt, sand, confetti, glitter, trash, or anything outside of normal conditions you will be charged a cleaning fee.
Q: How much space is required for setup?
A: The units vary in size and should have at least 5’ of additional space on all sides. This means you should have an area of about 25x25 feet for the standard bouncy house with an overhead clearance of 17 feet. Slides or combo units require additional space. Dimensions of all the units are on the order page, or can be provided to you over the phone. Please add an additional 5’ on all sides and height to ensure proper fitment.
Q: What types of surfaces can the inflatables be installed?
A: We can setup the inflatables on many surfaces. (grass, asphalt, concrete, inside, outside, etc). It is very important the location is flat, level and smooth. It is also imperative the location allows for overhead clearance from any trees, or power lines. The area must also be free of any debris, and is easily accessible. Additionally, it is very important to let us know the type of surface, so we can bring the correct anchor system to the jobsite.
Q: Do I need to prepare the surface?
A: Yes, the site should be cleared of sharp sticks, stones, animal waste, and other large debris. Also, turn off your water sprinklers.
Q: Can I setup the inflatable near my pool?
A: Safety is our number one concern. The bouncer or slide must be setup at least 30 feet from a pool or water front.
Q: Can I setup an inflatable in a park or other public place?
A: Yes, we often setup in parks and other public places. Many parks do require a permit. There will be an additional fee if additional insurance or a permit is required. Typically, parks will not provide electricity to run an inflatable. We do offer generators, which can be provided for an additional fee.
Q: What should I do if there is a problem during the rental?
A: We will provide you with a phone number to reach us if there is a problem. With inflatables, problems are rare. All of us want your party or event to be special. Our installation techs stand ready to help. In the event of an accident involving any of our inflatables or any other equipment please assist everyone off or out of the inflatable, turn off the blower and unplug it. This will allow the unit to deflate so that no one enters while you are tending to whatever has happened. Please notify us immediately of the incident, and write down a detailed explanation of what happened and who was involved while it is still fresh in your mind.
Still have a question? Call or Write: firstname.lastname@example.org (888) 584-6424